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What to do when you experience water damage, flood damage, or sewage damage in your home or business
Safety Is The #1 Concern
Stay clear of electrical hazards, any areas where water has reached near electrical outlets. Watch out for falling ceilings and health hazardous water such as water from sewage damage. Keep in mind that walking from wet carpet to hard surfaces can be slippery and is a slip and fall risk.
Call A Water Restoration Company
Our water restoration company responds quickly to all calls 24/7 including nights, weekends, and holidays. Our average arrival time is within 60 minutes after our friendly staff collects information about your water damage loss.
Relax & let us handle the details
Our friendly and professional staff will help you every step of the way. From mitigation services, cleaning, and rebuilding. To providing documentation and working with your insurance company to get your claim handled smoothly. We're a locally owned water damage company that has gained a reputation of being honest, dependable, and providing excellent craftsmanship.
Call Us 24/7 For Emergency Help
What causes water damage?
Water damage is when moisture enters your property and damages wood, metal, and other building materials. The smallest amount of moisture can wreak havoc on your property if not properly addressed by a qualified water damage company. Water damage can be caused by a number of reasons including:
Crown Restoration has the ability to handle water damage scenarios of all types. We perform residential and commercial water damage services including larger complicated losses. We work with homeowners, property management companies, and building maintenance companies. Our water damage cleanup technicians are knowledgeable and certified to handle water losses from multiple water sources including clean water, gray water, and black water or sewage.
3 types of water contamination
Category 1 water originates from a sanitary water source and does not pose 3 substantial risk from dermal, ingestion, or inhalation exposure.
Examples of Category 1 water sources can include, but are not limited to: broken water supply lines; tub or sink overflows with no contaminants; appliance malfunctions involving water-supply lines; melting ice or snow; falling rainwater; broken toilet tanks, and toilet bowls that do not contain contaminants or additives.
Category 2 water contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. Category 2 water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological).
Examples of category 2 water can include, but are not limited to: discharge from dishwashers or washing machines; overflows from washing machines; overflows from toilet bowls on the room side of the trap with some urine but no feces; seepage due to hydrostatic pressure; broken aquariums and punctured water beds.
Category 3 water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed.
Examples of Category 3 water can include, but are not limited to: sewage; wasteline backflows that originate from beyond any trap regardless of visible content or color; all forms of flooding from seawater; rising water from rivers or streams; and other contaminated water entering or affecting the indoor environment, such as wind-driven rain from hurricanes, tropical storms, or other weather-related events.
Category 3 water can carry trace levels of regulated or hazardous materials (e.g., pesticides, or toxic organic substances).
Water loss categories can worsen depending on a variety of factors. If clean water travels through pet feces or urine that can turn category 1 water into category 2 or 3. If category 2 water sits for longer than 36 hours, it could be classified as category 3 where the bacterial levels have risen to an unhealthy and hazardous amount. That is why it is imperative to call a qualified water restoration cleanup company quickly when you discover water intrusion.
The 4 water damage classes
The IICRC also defines 4 types of water damage classes. Not only will your technician identify the water source category but the class of the loss as well. Water restoration classes help determine the type of equipment to be used and how much moisture is present in building’s structure.
Is considered the least amount of water or moisture present. A common example of this is where water may only affect the carpet and hasn’t been absorbed into other building materials.
Is considered where a significant amount of water intrusion and evaporation load. A common example of this would be a water pipe burst in the wall that affected 25% of the flooring and part of the wall the pipe was encased in.
Is considered the greatest amount of water intrusion and evaporation load. A common example of this would be 3-inches of standing water throughout the entire area and walls are wet 12-inches high.
Is a special case class where there is “deeply held or bound water”. What that means is there are materials present that hold more water than other building materials. Two very common examples of this are plaster-based walls and hardwood floors. These take longer to dry than typical drywall or wood types that easily release moisture from within them.
Your Water damage Specialists
At Crown Restoration, we stay up-to-date on all things water damage related. Our technicians go through rigorous training both in-house and off-site water restoration schools and classes. We continue to refine our processes and strive to become a better water restoration company every day. As a locally owned water damage restoration company, we have earned a reputation for excellence and delivering premium quality service at every turn.
Rebuilding & Reconstruction
We are a full service restoration company
Often during the water damage process, we have to remove various materials in order to properly mitigate the loss. These can include: carpeting, padding, drywall, door trim, baseboards, vinyl flooring, cabinets, hardwood flooring, insulation, tile flooring, and much more. In order to make your water damage claim go more smoothly. Crown Restoration also offers full rebuilding and reconstruction services to replace any materials we remove during the water damage project.